Executives and Staff:

“Walk with the dreamers, the believers, the courageous, the cheerful, the planners, the doers, the successful people with their heads in the clouds and their feet on the ground. Let their spirit ignite a fire within you to leave this world better than when you found it.” - Wilferd Peterson

Expertise: Network, Server & Security infrastructure
Education and Training: AS Computer Science (Nashua Community College), Microsoft Certified Professional, Cisco Certified Network Associate, Comp TIA A+, Network + and several other vendor, college and industry related certificates.
Number of Computers at home: 4, Home/Office computer has six 27” monitors
Hobbies: Boating & Motorcycle riding
Fuel: Bold Coffee, Vitamins & Healthier energy drinks that contain real fruit juice
Favorite thing about work: Taking pride in Transforming client networks and resolving their historical IT headaches.
Recharging Zone: Camping
Apps I can’t live without: Intellicast Storm weather app
Tech tip: Have you tried turning it off and back on again?

“Inspect what you expect” and/or “Better to be thought a fool than open your mouth and remove all doubt”

Expertise: Sales and Finance
Hometown: Salem NH
First Job: Stock boy
Number of Computers at home: 3
Hobbies: Martial Arts, Music and Dancing
Fuel: Love of family
Favorite thing about work: The culture, the people
Recharging Zone: Gym, home, parks etc……Time w/ family, my girl and the dogs.
Apps I can’t live without: Find my Phone-Youtube
Tech tip: Never say – “That won’t happen to me”

“He who knows not and knows not he knows not: he is a fool - shun him.
He who knows not and knows he knows not: he is simple - teach him.
He who knows and knows not he knows: he is asleep - wake him.
He who knows and knows he knows: he is wise - follow him.” - Proverbs

Expertise: Keeping everyone at the office focused
Hometown: Barnegat, New Jersey
First Job: Waitress, Hurricane House Ice Cream Parlor, New Jersey
Education and Training: BS in Education, The College of New Jersey
Number of Computers at home: 4
Hobbies: Skiing, Martial Arts, Music
Fuel: Positive Thinking
Favorite thing about work: Every day is different and I always learn something new.
Recharging Zone: Home
Apps I can’t live without: Scrabble Words with Friends
Tech tip: Make Changing your Password every 3 Months Routine!

rSupportDesk:

“If you can't explain it simply, you don't understand it well enough.” – Albert Einstein

Education and training: BS Electrical and Computer Engineering, University of Massachusetts
Hometown: Hudson, NH
First Job: Stock boy
Number of Computers at home: 3,… just 3
Hobbies: Music
Fuel: Tenderloin
Recharging Zone: The band room
Apps I can’t live without: Robinhood (Free stock trades!)
Technical Tip: Google it!

“That is not dead which can eternal lie, And with strange aeons even death may die.” - H.P. Lovecraft

Education and training: Network+ Certified Tech supporting a variety of systems over the course of the last 2 decades.
Hometown: Tampa, FL
First Job: Dish Washer @ Café Romano, Tampa, FL back in 1995
Number of Computers at home: 6
Hobbies: Nerdy stuff (Dungeons & Dragons, Writing bad science fiction), Reading (Sci-Fi, Urban Fantasy, Dark Fantasy, and Horror).
Fuel: Gratuitous amounts of caffeine
Recharging Zone: Home
Apps I can’t live without: Google Drive and Dashlane
Technical Tip: EVERYONE should take a basic PC competence course. Your life will be MUCH easier, I promise.

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Randy Savage

Hometown: Whitney, TX
First job: Pizza dude
Education and Training: Youtube State University
Number of computers at home: 1
Fuel: Chips and dip
Recharging zone: Alamo Drafthouse and Free Play
Apps I can't live without: Amazon and Google Rewards
Tech tip: Make sure your luggage combination isn't 12345

"Yesterday is history, tomorrow’s a mystery, today is a gift- that’s why it's called the present."

Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
Hometown: Grand Prairie, Texas
First job: NIKE Basketball Camp Counselor/Coach
Number of computers at home: 6
Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc...)
Fuel: Sour Gummy Bears
Recharging Zone: Going to Cowboys, Mavericks, and Rangers games
Apps I can’t live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

"What can I do to make your life easier?"

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

Can't Stop Won't Stop

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

“Gotta catch 'em all!”

Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Recharging Zone: Alamo Drafthouse
Apps I can't live without: Reddit, Spotify, Shazam
Tech tip: If you don't know something, Google it. (not just a tech tip)

"Live Laugh Love always"

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel: Chips and salsa
Recharging Zone: Any lake with fishing or camping
Apps I can't live without: Google Maps
Tech tip: reboot.

"Nothing ventured, nothing gained."

Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Ron Liles

Hometown: Granbury, TX
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Recharging zone: Spending time with my Family
Apps I can't live without: Bible App
Tech tip: Do not access personal information over public Wifi

"When in doubt, google out"

Hometown: Dallas, TX
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Recharging zone: Hanging out with friends and family
Apps I can't live without: Email

Hometown: Orangeville, ON (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers

“what is useful…reject what is not…add what is completely your own." - Bruce Lee

Hometown: Tom, OK
First job: McDonald's
Education and Training: University of Oklahoma, A+, Net+, CCNA
Number of computers at home: 11
Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
Fuel: Chocolate chip cookies & Cool Ranch Doritos
Recharging zone: Eating at Razoo's
Apps I can't live without: Chrome...
Tech tip: Rebooting fixes most software issues...

“It is not the size of the dog in the fight. It’s the size of the fight in the dog." - Mark Twain

Education and training: Some college, Comptia Network +
Hometown: Salem, Oregon
First job: Petroleum Transfer Technician (Gas attendant)
Number of computers at home: 4
Hobbies: Motorcycle Riding, Cliff Jumping, Rock Climbing, Underwater basket weaving
Fuel: Monster Energy Drinks
Recharging Zone: Finding new and exciting things activities to engage in.
Apps I can’t live without: Google Maps
Tech tip: Windows Key X, www.google.com

"Practice Hobbits of Success"

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

"The only way to truly fail is to give up." - Unknown

Hometown: Baltimore, MD
First job: Arby's
Education and Training: Taking courses towards a degree in computer forensics at Champlain College Online
Number of computers at home: 0
Hobbies: Cooking, cars, motorcycles, music
Fuel: Pizza. It's nature's most perfect food.
Recharging zone: Sitting in the dark on the front porch
Apps I can't live without: Facebook Messenger, Tumblr, Simple Bank Mobile
Tech tip: Biometrics can be less secure than a good, strong password. Fingerprint, voice, and face recognition is easy to fool. Plus, you can never be forced to give up a password in a court of law.

NOC Services:

"No one is going to hand me success. I must go and get it myself. That's why I'm here. To dominate. To conquer. Both the world and myself." - Unknown

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Recharging zone: Water Skiing at the Lake
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

"Do or do not, there is no try." - Yoda

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Recharging zone: Pete's Dueling Piano Bar
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

"Getting information off the internet is like taking a drink from a fire hydrant." -Mitchell Kapor

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better

“never know how STRONG you are until being STRONG is the only choice you have."

Hometown: Queens, NY
First job: U.S. Navy
Education and Training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, old fashion
Recharging zone: Local parks, outside recreation
Apps I can’t live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech tip: Reboot the machine…

Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, TX
First job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Apps I can’t live without: EN <> ZH Dictionary
Tech tip: How to make a Windows PC better: Step 1: Install Linux