Christopher Nicolopoulos, President/CEO NHAIA
For the first time we now have a proactive solution in place that monitors our systems to find potential issues before they become problems
Last December I accepted the position of President/CEO with a small state-wide trade association based in Concord, NH. Soon after accepting the job, I realized that our current IT provider was not offering proactive IT support, but rather only responding when things stopped working correctly. Being a small office of just five staff members, I was looking for a comprehensive solution for our IT needs. I started my search for a solution only to find companies that were unwilling to support a small office for competitive rates. I reached out to NetLogic and scheduled a meeting with them. A professional team of three came out and I was surprised that they started by asking what we needed. They then provided a competitive plan to address our various needs. We have been working with NetLogic for a while now, and their support have been seamless, and has yet to impact our day to day operations. In a small organization, change is not always embraced, but all of the staff has commented on how well Netlogic has handled our systems. For the first time we now have a proactive solution in place that monitors our systems to find potential issues before they become problems.
Rebecca Janco, Vice President Chamberlain Companies Inc.
Thanks to Netlogic, they diagnosed a severe breach in our network and took back control of our systems and secured them
Chamberlain Companies, Inc., located just off Route 93 in Salem, New Hampshire, with a dedicated staff of 20+ employees, provides services to general contractors for renovation and construction projects of every size and budget. Since its founding in 1982 by Neil Chamberlain (President), Chamberlain Companies serves industries, such as places of worship, hospitality, medical and laboratory, office and commerce, school, library, retail, and reception as well as residential.
Back in August of 2014, we encountered a security breach of our computer infrastructure. Someone was able to hack into our system and began wreaking havoc on our computers making running our business very difficult. We looked up IT companies in our area and contacted Netlogic Computer Consulting. They diagnosed a severe breach on our network and with their recommendations and technology team, they were able to take back control of our systems and secure them so that a breach would not occur again. Netlogic then did a thorough evaluation of our network, state of our technology, hardware, infrastructure and line of business applications. Netlogic then implemented a Proactive IT Service Plan with a Flat Rate Monthly Total Care Services of all our technology.
Netlogic partnered with Chamberlain Companies as our virtual CIO and IT Department, allowing us to focus on running our business with the peace of mind that our entire network is now secure.
Ann Iannini, President Information Unlimited
Without Netlogic Computer Consulting we would have had a real disaster.
Information Unlimited, located in the lovely town of Amherst in Southern New Hampshire, is a corporation dedicated to the researcher, experimenter, and technology enthusiast. We have been in business for 40 years. Founded in 1974 by Robert Iannini, whose work has helped pave the way to make high voltage accessible to everyone, our highly creative company holds many patents which have contributed to the electronics and HV fields, from bug zappers to stun guns, plasma drivers to power supplies, and many other high voltage devices. We contacted Netlogic Computer Consulting back in October of 2013 when a very malicious virus attempted to shut down our business. The virus corrupted our bank accounts. We contacted Netlogic, and after an immediate evaluation of our situation they knew exactly what to do. They immediately eliminated the virus and had us back up and running in no time. Thanks to their expertise of managed services and up-to-the-minute knowledge we are now much better protected than before and have the comfort of knowing that should a problem arise it will be resolved immediately. If you use a computer in your business you cannot afford to be without the quality of managed services and protection that you will receive from Netlogic Computer Consulting. I cannot stress enough the security we feel knowing that Netlogic Computer Consulting is backing up and protecting our computers from all the possible problems that could affect our business. We remember the fear we had when we thought we had lost all that was on our computers. Without Netlogic Computer Consulting we would have had a real disaster.
David Pastor, Partner Pastor Law Office, LLP
The primary reason I have Netlogic monitor and maintain my network is really very simple: I’m a lawyer who runs a small office, and I need to spend all of my time practicing my profession.
I think it’s definitely true in the area of IT professionals as anywhere else that “you get what you pay for.” I think it’s worth it to have someone who’s always as responsive as possible and who, when contacted about a problem, goes about trying to solve it without suggesting that you or your staff must have done something wrong or made a mistake that led to the problem. But I also think that with Netlogic, the prices charged for the services provided are entirely reasonable. And the managed services contract is definitely the best way to go. There will definitely be periods of time where, because your need for the services is low, you end up paying more than if you had to pay on an hourly basis for the services provided. But over time, I think my firm definitely has benefited and will benefit from the managed services arrangement. And whether it involves recommending or selecting the proper equipment or troubleshooting a problem, Netlogic provides professional services with a professional attitude and they are there when you need them, and that’s really the bottom line. The primary reason I have Netlogic monitor and maintain my network is really very simple: I’m a lawyer who runs a small office, and I need to spend all of my time practicing my profession and (with the help of my assistant) running the office. I don’t have the time or energy (much less the knowledge) to worry about backups, security, data breaches, etc. I’m glad Netlogic is there to deal with those issues and worry about those things, so I don’t have to do it.
Paul Griffin, Executive Vice President New Hampshire Association of Realtors
Netlogic’s firm, in my opinion, has the broadest and most complete experience and knowledge base, troubleshooting skills, responsiveness, dedication to your customers, and competency in achieving a solid resolution to issues.
I found that Netlogic’s services are very competitive when comparing firms on an “apples to apples” basis in key areas. What is unknown at the time of interviewing candidate firms is the real level of knowledge required to properly manage a networked environment in today’s very complex IT world. Netlogic’s firm has, in my opinion, has the broadest and most complete experience and knowledge base, troubleshooting skills, responsiveness, dedication to your customers, and competency in achieving a solid resolution to issues. You cannot begin to measure in terms of a few dollars or even a few percentage points how critical that complete package is to running a business with peace of mind that your IT needs are all set. Managed services today means that all services are included. Everything is interconnected internally and in most cases, connected in some way to the outside world. It makes no sense to have an IT firm manage only part of the network infrastructure – there are so many unknowns to the lay person and so many changes occurring everyday that I cannot even begin to imagine how that kind of arrangement would work. Let the professionals (like Netlogic) do what they do best and then we can focus on our business.
Douglas M. Brooks, Partner Martland & Brooks LLP
For the past 10 years we have relied upon Netlogic Computer for all of our IT needs...
We are a small, Boston based law firm formed in 1992, with a nation-wide class action litigation practice. Due to our small size we do not have the resources to maintain an in-house IT department. For the past 10 years we have relied upon Netlogic Computer for all of our IT needs, from purchasing and maintaining our equipment, hosting our email server, and dealing with the myriad technical issues that arise in the course of our work. We have total confidence in their abilities and capacities. They are extremely responsive, reliable and professional, with the crucial ability to explain complex technical issues in plain English. They have been very proactive in keeping our technology up to date so that we remain competitive with much larger firms. I recommend Netlogic Computer without reservation.
John P. Bolton, Senior Vice President Interweave
We would not consider utilizing anyone else for our IT needs.
We have been working with Craig Packard and Netlogic Computer Consulting for almost 10 years. We would highly recommend using this company for any of your IT needs. Quilting Arts, LLC was a startup company that grew rapidly and Netlogic Computer Consulting was there every step of the way helping us expand our computer/storage/back up needs. Four years ago our company was acquired by a larger media company named Interweave and we remain a division of Interweave as a satellite office. Craig and Netlogic Comptuer Consulting worked with our in house IT department (located in Colorado) to integrate our servers, email, etc... to seamlessly share information between the Colorado and Sudbury offices. When working with Netlogic Computer Consulting, you will receive prompt service, reasonable pricing, thoughtful solutions, and an honest hardworking staff. We would not consider utilizing anyone else for our IT needs.
Scott Reid, Managing Partner Alpine Mortgage LLC
Your ability to translate our vision, make recommendations regarding security, software and architecture and build the system based on these criteria is very unique in the IT industry.
I wanted to let you know how much I appreciate the work you have done over the last couple of months. I spoke with my partners the other day and told them how happy I was that they referred you back in the summer. At this point you are our 5th IT person since 2004. As I'm sure you can imagine, we have had many horror stories throughout that time. I am very happy to say that I have thoroughly enjoyed working with you over the last 6 months. I have the utmost confidence in your abilities and feel very "covered" from both a security and overall design standpoint. Our current system and architecture will allow us to present what we consider to be the best technology platform in the market to new recruits. This will undoubtedly help our growth efforts tremendously. We showcased the system to one of our new recruits 2 days ago. Both he and his assistant were "blown away" by our technology platform. They work for one of the larger regional mortgage bankers in our area. They told us that they have to work off of 4 somewhat antiquated systems to accomplish their daily tasks. As you know, we have only one. The interface between the systems they are currently working with is also disjointed (local vs. offsite). As they examined our architecture, they were excited at the possibilities of streamlining their day by reducing the amount of time they spend going back and forth between the different systems. I feel very confident that a large part of their excitement with Alpine was the technology platform you have designed and built for us. Your ability to translate our vision, make recommendations regarding security, software and architecture and build the system based on these criteria is very unique in the IT industry. I also appreciate the discounts you have so graciously passed along. These discounts go a long way toward helping us during the initial stages of our growth from a cash flow perspective. I have never had the pleasure of working with a vendor who looks at the relationship as a long term partnership quite like you do. Again, it is very much appreciated!!
Kara Tessitore, Owner American Kenpo Academy
Meeting Craig was the best thing that ever happened
I met Craig at Netlogic Computer Consulting back in 2003 with my previously owned company. I needed someone to network all my computers. After 3 people, MANY months, hours & money, I received nothing but trouble. Meeting Craig was the best thing that ever happened. He came in & had all computers up in running on a network plus my brand new laptop within a 24hr period!! I was so happy I brought him home to meet my husband & also fix problems with our home computers. After many people, Craig looked at it and literally within minutes, all done. Since then I always rely on what he thinks is best. His knowledge is amazing & hands down the best around. Thank you Craig!
Timothy Ervin, Partner Gallant & Ervin LLP
Netlogic has been a great partner in working with us to identify technology that has helped us grow our business...
We have been working with Netlogic for many years and they have been instrumental in keeping our network current, secure and up and running. The personal service is exceptional. When problems are encountered we are able to reach a representative of Netlogic immediately and they have been fantastic in identifying and remedying the problem quickly, cost effectively and efficiently. We are a small business which relies heavily on our computer network, internet connections and other IT to be functioning properly in order to service our clients. Since retaining Netlogic more than five years ago we have upgraded critical systems and implemented polices which protect our clients important information and enables us to better service their needs without interruption. Netlogic has been a great partner in working with us to identify technology that has helped us grow our business and improve our handling of client matters, without them trying to sell us unneeded or unnecessary technology that does not benefit our business. They have been proactive in identifying potential problems before they arise and working with us on identifying cost effective solutions to keep us up and running. With the level of service they provide it is like having our own in-house IT department. They are a great resource and would be a benefit to any business which relies on its computers and network and other critical IT to conduct its business.
Michael Cassettari, President ACP Communications Corp.
Things run more efficient and Netlogic is always there when we need them.
Netlogic has been servicing our computers for many years, Netlogic was instrumental in bringing us into the server based office environment and we have not looked back since. Things run more efficient and Netlogic is always there when we need them. Their prices are much better than the larger companies and the service is very personalized. Most of our problems are taken care of remotely at a fraction of the cost "this is great on our budget". Since we signed up for Netlogic's online backup service, I feel more confident about the integrity of our data and Netlogic's ability to put us back on line in a moment's notice.
Susan Farrell, Regional Operations Manager Sidus Financial LLC
I can recommend Craig without hesitation to any business looking for a reliable, knowledgeable and reasonable consultant for all computer needs.
Craig Packard of NetLogic Computer Consulting was referred to our group by many happy mortgage broker customers. Craig worked with our corporate IT department at Yadkin Valley Bank in North Carolina to open up a new location in New England with its own exchange servers and complete operations set up...our location was the first location of our business to utilize dual screens and start a completely paperless environment. No one in our company had ever been involved in this type of set up, so we relied on Craig's expertise in making all decisions. What was most important to us was we had an immediate feeling of comfort and trust with Craig...he did not try to oversell us on equipment or software and he was able to easily explain some very technical details to unsophisticated people, including myself, on the intricacies of all the systems in use. Craig was always available for questions and issues and worked around our business hours for maintenance and updates. When it was time to replace my personal computer, I consulted with Craig to build the components of my system. I can recommend Craig without hesitation to any business looking for a reliable, knowledgeable and reasonable consultant for all computer needs.
William J. Glasser, President Landmark Structures Corporation
Netlogic has come to our rescue at all hours of the day and all days of the week which is an invaluable service we've come to rely on.
We have used the services of Netlogic Computer Consulting as our IT provider since we started our business over ten years ago. Netlogic has always been there for us. They are extremely conscientious and concerned that we have the latest computer security and safety, both of which are an important concern of ours. Netlogic has come to our rescue at all hours of the day and all days of the week which is an invaluable service we've come to rely on. He currently monitors our systems and is sometimes aware of problems before we are. I would not hesitate to recommend Netlogic Computer Consulting to anyone considering teaming up with a very talented IT organization.
Richard M. Harley, President Contexticon Learning and Research, Inc.
NetLogic has meant technological vision, company-specific logic, and operational confidence
As the director of a small research firm served for over a decade by NetLogic Computer Consulting, I cannot say enough about the technical competence and personalized care of Craig Packard and his colleagues. For an office like ours, comprised of networked researchers, the ongoing functioning and interconnection of our network - accessing safely the resources of today's Internet - is the undoubted key to productivity and success. NetLogic set up our systems at the launch of our company in 1999. Since then, it has steadily kept us operating in ways most needed. Before the onrush of today's rapid technological change, it has been invaluable to have NetLogic at hand to advise about new opportunities, while also helping us to avoid what is unnecessary and to eliminate means and modes surpassed. Importantly, in the course of planning, we have never felt driven in any direction but those that serve our own particular needs, at each particular stage of our development. And in periods of change, the security of our company data always given the highest priority. For us, NetLogic has meant technological vision, company-specific logic, and operational confidence in what would otherwise be a most technologically intimidating and bewildering world.
David Hoyle, Owner Hoyles Carpet
He provides us with superior customer service and genuinely cares
Hoyles Carpet Care is a small independent contractor providing Sales and Service for Commercial and Residential flooring. Our computer network is everything for our business, and we would not have survived in business without Netlogic. Craig is our Computer Doctor. He advises us on products and services we need, he provides us with superior customer service and genuinely cares about our "computer health". We would be lost without him!